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Terms & Conditions of Sale


Prices:


  • All quoted prices are effective from December 8, 2014 until December 31, 2015 and are subject to change without prior notification.
  • All prices are quoted in Canadian currency.

Shipping & Handling:


  • Canada:
    • $17.50 / single copy
    • $52.50 / 4-volume book sets – Save $17.50
  • U.S.A.:
    • $40.00 / single copy
    • $125.00 / 4-volume book sets – Save $35.00
  • International: Please call 1-800-668-2374 or email customerservice@scottsdirectories.com

Taxes:

All purchases and shipping and handling fees dispatched to any Canadian location are subject to the appropriate tax as outlined below.

  • Good & Services Tax (GST):
    • - 5% applicable to locations in all provinces (excluding ON, NB, NS, NL & PEI)
    • - GST registration # 890933689RT0001
  • Provincial Sales Tax (PST):
    • - 7% applicable to locations in BC
  • Quebec Sales Tax (QST):
    • - 7.5% applicable to locations in QC
  • Harmonized Sales Tax (HST):
    • - 13% applicable to locations in ON, NB & NL
    • - 14% applicable to locations in PEI
    • - 15% applicable to locations in NS
    • - HST registration # 809744071RT0001
  • All orders dispatched to the U.S. and foreign territories are exempt from Canadian taxes.

Payments:


  • All new clients must pre-pay.
  • All orders for Online Accounts must be pre-paid.
  • All U.S. and Foreign-bound orders must be pre-paid.
  • All other publishers’ products (i.e. non-Scott’s titles) must be pre-paid.

For your convenience we accept cheques, money orders, electronic transfers, VISA, MasterCard and American Express.

Returns / Cancellations:


  • Scott’s Directories Print editions can be returned to Scott's Directories within thirty (30) days of receipt – our 30-Day No Risk Money-Back Guarantee. All returned items must be in perfect re-salable condition. Any items deemed unworthy for resale will be returned back to the customer, and initial invoice payment terms will be enforced, including any additional shipping charges incurred during re-delivery.
  • Note re. Returns:
    1. Upon receipt of a qualified returned Scott’s Directories print products, Scott’s Directories will cancel and refund the prepaid invoice in full. Please note that all shipping & handling charges and their applicable taxes specified for initial shipment from Scott’s Directories to the customer’s ship-to location, as indicated on the invoice, are non-refundable.
    2. All return shipping charges remain the responsibility of the customer returning a Scott’s Directories print product. Scott’s Directories will not accept a C.O.D. delivery of returned products.
  • A Scott’s Directories Online PinPointer or Online Profiler account may be cancelled within fifteen (15) days from date of activation. A Scott’s Directories Online Prospector account is non-cancelable.
  • All other publishers’ products (i.e. non-Scott’s titles) are non-returnable unless due to defect as determined within the first thirty (30) days of receipt. Upon notification and return to Scott’s Directories, such product will be replaced by the respective publisher as available without additional cost to the customer.

Delivery:


  • Please allow ten (10) business days for delivery of in-stock items.
  • For faster delivery please contact our Sales Department.
    • Telephone: 416-442-2010
    • Toll-Free: 1-800-408-9431
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